Refund policy

At SHINWAI, we want you to be completely satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or does not meet your expectations, we are here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The item is unused and unworn.
• The item is in its original condition and packaging.
• All original tags and labels are attached.
• The item has not been washed, altered, damaged, or stained.
• The item is not a sale or clearance item.

Items that do not meet these conditions may not be accepted for return.

2. Damaged or Incorrect Items 

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide your order number along with clear photos or videos of the issue so that our team can review it and assist you.

If the issue is confirmed to be our error, SHINWAI will arrange an appropriate replacement or refund.

3. Return Process

To request a return, please contact us with:

• Your order number
• Reason for return
• Clear photos of the product, if applicable
• Email : shinwai.pk@gmail.com
• Phone : +92 3116728530

Once your return request is approved, we will provide you with the return instructions.

Please do not send any item back without receiving return instructions from SHINWAI.

4. Return Shipping

For returns due to a change of mind, incorrect size selection, or any reason other than a product defect or mistake by SHINWAI, the return shipping cost will be the customer's responsibility.

If the item received is damaged, defective, or incorrect due to our error, SHINWAI will cover the applicable return shipping cost.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method used for the order.

For Cash on Delivery orders, we will contact the customer to arrange the refund through an available refund method.

Please allow reasonable processing time for the refund after approval.

6. Exchanges

If you would like to exchange an item for another size or eligible product, please contact us within 7 days of delivery.

Exchanges are subject to product availability and the item must meet our return conditions.

7. Sale Items

Items purchased during a sale, clearance, or promotional offer are final sale and cannot be returned or exchanged, unless the item is received damaged, defective, or incorrect.

8. Contact Us

For return or refund assistance, please contact SHINWAI through the contact details provided on our website.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

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