Privacy policy

 

At SHINWAI, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices and rights you may have regarding your personal information.

By using our website or placing an order with SHINWAI, you agree to the practices described in this Privacy Policy and our Terms of Service.

Please note that SHINWAI is not responsible for the privacy practices or content of third-party websites that may be accessed through links on our website.

INFORMATION WE COLLECT

When you create an account, place an order, contact us, or otherwise interact with our website, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Delivery and billing address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting our customer support
  • Other information you voluntarily provide to us

Payment information is processed through our payment providers and is handled according to their applicable security and privacy practices. We do not use your payment information for purposes unrelated to processing your transaction.

We may also automatically collect certain non-personal information when you visit our website, such as your browser type, device information, IP address, pages visited, and general website usage information.

We may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand how customers use our website, and improve our services.

HOW WE USE YOUR INFORMATION

SHINWAI may use the information we collect for the following purposes:

  • To create and manage your customer account
  • To process and fulfill your orders
  • To arrange delivery of your purchases
  • To communicate with you regarding your order, including order confirmations, updates, and delivery information
  • To respond to your questions, requests, and customer service inquiries
  • To process returns, exchanges, or other order-related requests
  • To improve our website, products, and customer experience
  • To send promotional offers, updates, or marketing communications where permitted
  • To understand customer preferences and improve our products and services
  • To prevent fraudulent or unauthorized transactions
  • To comply with applicable laws and legal requirements

We only use your personal information for legitimate business purposes and as described in this Privacy Policy.

SHARING OF PERSONAL INFORMATION

SHINWAI does not sell or rent your personal information to third-party marketing companies.

We may share certain information with trusted third parties when it is necessary to operate our business and provide services to you. These may include:

  • Courier and delivery companies, so your order can be delivered
  • Payment service providers, to process payments
  • Website, hosting, analytics, and technology service providers
  • Customer support or business service providers
  • Government authorities or other parties where disclosure is required by law

Third-party service providers may only receive the information reasonably necessary to perform the services they provide to SHINWAI.

We may also disclose information where we believe it is necessary to protect the rights, property, or safety of SHINWAI, our customers, or others, or to comply with legal obligations.

DATA RETENTION

We retain your personal information only for as long as reasonably necessary to provide our services, fulfill our business purposes, resolve disputes, maintain business records, or comply with applicable legal and accounting requirements.

When your personal information is no longer required, we may securely delete or otherwise dispose of it, subject to any legal requirements to retain certain information.

MARKETING COMMUNICATIONS

If you choose to receive promotional communications from SHINWAI, we may contact you by email, SMS, WhatsApp, or other communication methods you have provided to us, where permitted by applicable law.

Marketing communications may include information about:

  • New collections
  • New products
  • Special offers
  • Discounts
  • Promotions
  • Other SHINWAI updates

You may choose to stop receiving promotional communications at any time by using the unsubscribe option provided in our marketing emails or by contacting us.

Please note that even if you opt out of marketing communications, we may still contact you regarding essential matters such as your orders, payments, deliveries, returns, or other necessary service-related communications.

COOKIES

Our website may use cookies and similar technologies to improve website functionality and provide a better shopping experience.

Cookies may help us remember your preferences, understand how visitors use our website, and improve website performance.

You can manage or delete cookies through your browser settings. Disabling certain cookies may affect some features of our website.

YOUR RIGHTS

Depending on applicable law, you may have the right to:

  • Request information about the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Ask questions about how your personal information is being used
  • Withdraw your consent for certain uses of your information where applicable
  • Opt out of promotional communications

To make a privacy-related request, please contact SHINWAI using the contact information provided below.

We may need to verify your request before making changes to or providing access to certain personal information.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites or services.

These websites operate independently from SHINWAI and may have their own privacy policies and terms. We encourage you to review the privacy policies of any third-party website you visit.

SHINWAI is not responsible for the privacy, security, or content of third-party websites.

CHILDREN'S PRIVACY

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that personal information has been collected from a child under 13 without appropriate consent, we will take reasonable steps to remove that information.

SECURITY

SHINWAI takes reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

CHANGES TO THIS PRIVACY POLICY

SHINWAI may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be posted on our website with a revised "Last updated" date.

Your continued use of our website after an updated Privacy Policy has been posted constitutes your acceptance of the updated policy.

QUESTIONS OR CONCERNS

If you have any questions, concerns, or requests regarding this Privacy Policy or the way SHINWAI handles your personal information, please contact us:

SHINWAI
Email: shinwai.pk@gmail.com
Phone/WhatsApp: +92 3116728530
Website: shinwai.com

 

Last updated: September 10, 2026